Multi-role Delivery Ecosystem
Aug 2021 – Jul 2022
Product Analyst / IT Business Analyst • UI/UX Delivery
Mandobk
Multi-role delivery ecosystem (Customer, Restaurant, Driver apps + Admin Dashboard): improved ordering/checkout and dispatch logic — increasing conversion by 28% and reducing delivery time by 22% (and reducing delivery cycle time by 18%).
28% higher conversion • 22% faster delivery time
Ordering & Checkout
Dispatch Logic
Role-based Flows
Wallets & Payments
Overview
Supported a multi-role food delivery ecosystem: Customer, Restaurant, Driver apps + Admin Dashboard.
Led requirement discovery and prioritization across operations, finance, support, and product stakeholders.
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